Terms & Conditions
Please read these conditions carefully before using the Panda Sweets website. By using the Panda Sweets website you signify your agreement to be bound by these conditions.
In addition, when you use any current or future Panda Sweets service (e.g. My Account, Shopping Basket) you will also be subject to these conditions and the guidelines and conditions applicable to that service.
Conditions Relating to Your use of Panda Sweets
1. Your Account
If you use the website you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account and/or password. You should take all necessary steps to ensure that the password is kept confidential and secure and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
You must ensure that the details that you provide to us are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can update the information that you provided us with in the Your Account area of the website.
Panda Sweets reserves the right to refuse access to the website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
3. Ordering Through your Account
After you sign into Panda Sweets for the first time it is likely that you will be automatically signed into this account on subsequent visits. If you are using a public or shared computer terminal we strongly recommend that you sign out of your account when you are not at the computer.
4. Access to Panda Sweets
We will take all reasonable steps to ensure that availability of the website will be uninterrupted and that transmissions will be error free; however, due to the nature of the internet this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will use our best endeavours to limit the frequency and duration of any such suspension or restriction.
5. Licence for Website Access
Panda Sweets grants you a limited licence to access and make personal use of this website but not to download (other than page caching) or modify it, or any portion of it, except with the express written permission of Panda Sweets. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools.
This website, or any portion of this website, may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of Panda Sweets without express written consent.
You may not use any meta tags or any other “hidden text” utilising Panda Sweets or it’s names or trademarks without the express written consent of Panda Sweets. Any unauthorised use of the Panda Sweets site terminates the permission or licence granted by Panda Sweets.
You are granted a limited, revocable and non-exclusive right to create a hyperlink to the welcome page of Panda Sweets as long as the link does not portray Panda Sweets or its products in a false, misleading, derogatory or otherwise offensive manner. You may not use any Panda Sweets logo or other proprietary graphic or trademark as part of the link without our express written consent.
6. Your Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that it is you, and not Panda Sweets, that is responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any fraudulent purposes, or in connection with a criminal offence or other unlawful activity; to send, use or reuse material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of copyright, trademark, confidence, privacy or any other right, or is otherwise injurious to third parties, or objectionable, or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”; or to cause annoyance, inconvenience or needless anxiety.
7. Reviews, Comments, Communications and other Content
Users of the Panda Sweets website may post reviews, comments or other content; send communications; and submit suggestions, ideas, comments, questions or other information as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Panda Sweets reserves the right (but not obligation) to remove or edit any content.
If you do post content or submit material, and unless we indicate otherwise, you grant Panda Sweets a non-exclusive, royalty-free and fully sub-licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media; and Panda Sweets retains the right to use the name that you submit in connection with such content, if they choose.
You agree that the rights you are granted above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material.
You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Panda Sweets including the execution of deeds and documents, at the request of Panda Sweets.
You represent and warrant that you own or otherwise control all of the right to the content that you post; that, as at the date that content or material is submitted to Panda Sweets the content and material is accurate; use of the content and material that you supply does not breach any applicable Panda Sweets policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Panda Sweets for all claims brought by a third party against Panda Sweets arising out of or in connection with a breach of any of these warranties.
8. Defamation Claims
It is not possible for Panda Sweets to be aware of all of the comments posted on its website; accordingly Panda Sweets operates on a “notice and takedown” basis. If you believe that any content on the website contains a defamatory statement please notify us immediately using the contact us section of the website. Once this procedure has been followed Panda Sweets will take all reasonable steps to remove the defamatory content complained about within a reasonable time.
9. Copyright, Author’s Rights and Database Rights
All content included on the Panda Sweets website, such as text, graphics, logos, icons, images, audio clips, digital downloads, data compilations and software, is the property of Panda Sweets and is protected by international copyright, authors’ rights and database right laws.
The compilation of all content on this website is the exclusive property of Panda Sweets and is protected by United Kingdom, European Union and International copyright and database right laws.
All software used on this website is the property of Panda Sweets and is protected by United Kingdom, European Union and International copyright and authors’ rights laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without the express written consent of Panda Sweets. In particular you may not utilise any data mining, robots or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without the express written consent of Panda Sweets. You may not create and/or publish your own database that features substantial (e.g. prices and product listings) parts of this website with the express written consent of Panda Sweets.
10. Intellectual Property Claims
Panda Sweets respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement please notify us using the contact us page of the website.
Panda Sweets, pandasweets.co.uk, the Panda Sweets logo and other marks indicated on the website are trademarks or registered trademarks of Panda Sweets in the United Kingdom, European Union and/or other jurisdictions. Panda Sweets’ graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Panda Sweets. Panda Sweets’ trademarks and trade dress may not be used in connection with any product or service that is not Panda Sweets’, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Panda Sweets. All other trademarks not owned by Panda Sweets that appear on the website are the property of their respective owners.
One or more patents may apply to the website and the features and services accessible via the website.
13. Conditions Relating to the Sale of Products to You
This section deals with the conditions relating to the sale of products by Panda Sweets to you.
14. Our Contract
When you place an order to purchase a product from Panda Sweets we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send email confirmation to you that we have dispatched that product to you (the “Dispatch Confirmation Email”). That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract.
Please view our Delivery Information page of the website, this forms part of these conditions.
16. Pricing and Availability
All prices are listed in GBP and prices listed are all inclusive of VAT unless otherwise stated.
Items in your Shopping Basket on the site will always reflect the most recent price displayed on the item’s product detail page. This price may differ for the price shown for the item when you first placed it in your basket. Placing an item in your basket does not reserve the price shown at that time.
Some discounts shown on the site are time limited offers and they are dependent on the availability of the item.
With respect to items sold by Panda Sweets we cannot confirm the price of an item until we receive your order.
Panda Sweets does not price match with other retailers; however, we do consistently work hard to maintain competitive prices on every product that we carry.
We will inform you by email if the availability estimate changes or if any items in your order prove to be unavailable. For example, if you place a bulk order there is a chance that you will order more the item than we have in stock; if this is the case we will notify of this by email and give you an estimated delivery date for your order.
Panda Sweets lists products on the website that are for sale by us, beyond this we cannot be more specific about availability. When you order a product off the website you will be given a dispatch estimate, this is just that, an estimate, they are not guaranteed dispatch times and should not be relied upon as such. We process your order and will inform you by email if any products that you have ordered turn out to be unavailable.
When ordering goods from Panda Sweets for delivery to countries outside the United Kingdom your order may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
When you order from Panda Sweets you are considered the importer and it is your responsibility to comply with all laws and regulations of the country in which you are receiving the goods.
Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our customers outside of the UK to be aware that cross border deliveries are subject to opening and inspection by customs authorities. This is outside the control of Panda Sweets.
18. Health and Safety
We use products from many different manufacturers. It is with great regret we are unable to assure you that the products we supply will not have traces of nuts, gluten, wheat, or any other substance or ingredient.
All Panda Sweets products come with a use by date, this should be adhered to.
Panda Sweets cannot be held responsible for any issues resulting in any food allergies.
Customers should be aware that plastic bags, sweet wrappers and other small parts can cause choking especially with young children, we recommend that all children over the age of 3 should be supervised at all times. Panda Sweets cannot be held responsible for any safety issues which may occur from the consumption of our products
Panda Sweets does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18 years of age you may use Panda Sweets only with the involvement of a parent or guardian.
20. Electronic Communications
When you visit Panda Sweets or send emails to us you are communicating with us electronically. We communicate electronically with you by email or by posting notices on the website. You consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communication that we provide to you electronically satisfy any legal requirement that such communication be in writing.
Panda Sweets will be responsible for any losses that you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of good by us to you was formed.
22. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies and these Terms & Conditions at any time. You will be subject to the policies and Conditions of Use and Sale in force at the time that you use the website or that you order the goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).
If any of these conditions is deemed to be invalid, void, or for any reason unenforceable that condition will be deemed severable and will not affect the validity and enforceability of any remaining conditions.
23. Data Protection & Privacy
We are committed to protecting your personal privacy and in accordance with UK Data Protection legislation we uphold strict security procedures for the storage of your personal information.
When you place an order we collect your name, email address, postal address, telephone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns which enable us to improve the service we provide. This information is used to process orders and to provide a more personal shopping experience.
All complaints will be acknowledged within 7 working days and dealt with within a reasonable time.
25. Events Beyond our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.
Although Panda Sweets has attempted to provide accurate information on the website, information on this website may contain technical inaccuracies or typographical errors. The contents of any documents on the website are believed to be current and accurate as of its publication date. Panda Sweets assumes no responsibility for the accuracy of the information. Panda Sweets may change the programmes or products mentioned at any time without notice. For the most current and complete documents, please contact Panda Sweets directly.
All information, software, products and services provided on the website are provided “as is” with all faults without warranty of any kind, whether express, implied, statutory or otherwise. Panda Sweets and its suppliers disclaim all warranties, express or implied, including without limitation those of merchantability, fitness for a particular purpose and non-infringement or arising from a course of dealing, usage or trade practice.
Panda Sweets and its suppliers shall not be liable for any indirect, special, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss of damage to data arising out of the use or inability to use the website or any product on the website, damages resulting from use or reliance on the information present, even if Panda Sweets or its suppliers have been advised of the possibility of such damages.
Panda Sweets assumes no responsibility and shall not be liable for any delayed, lost or misdirected communicates through its website.
27. Changing Terms
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
If you breach these conditions and we take no action we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
29. Governing Law and Jurisdiction
These conditions are governed by the law of England and Wales and you agree, as we do, to submit to the exclusive jurisdiction of the courts of England and Wales.
30. Our Details
Panda Sweets is the trading name of Panda Sweets Limited. The website is owned and operated by Panda Sweets Limited.
Panda Sweets Limited is a company registered in England and Wales: 11139620.